Refund policy

Due to the hygiene nature and high demand of our products, all sales are FINAL and there are no refunds allowed on any grounds.

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Returns

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to:

6933 Commons Plaza

Box #261

Chesterfield, VA 23832

United States

 

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.  Once a store credit is issued, it may not be redeemed as cash on any grounds.   Shipping cost and Route Insurance cost are non refundable

Protect Your Investment

If you feel you've received a product that is unusual we want to hear from you. Notify us via email  (Support@slayluxeextenstions.com) within 7 calendar days from the date you received your package. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for compensation, if it applies.  If SlayLuxeExtensions verifies and agrees that the product may be dissatisfactory, SlayLuxeExtensions will offer a fair resolution.

Return to Sender Shipments

All products sold on this website ship with signature; Someone must be at the delivery address to sign for the package. After 1-3 attempts, our shipping carrier will return the package back to our facilities at an additional cost to us. Return to sender packages may incur a flat restock fee of $15.  Once your return is received, we will process your return and issue a store credit to you that can be used at your convenience.